FAQs
About Our Prints
Are your prints original?
Yes. All Seafoam Atelier prints are created from original photography by Samira.
How are your prints produced?
Our fine art prints are professionally produced in the UK using giclée printing techniques on Hahnemühle German Etching 310gsm paper, chosen for its rich texture, exceptional colour reproduction and archival quality.
Why does production take up to 10 working days?
Every print is produced individually when ordered rather than held as stock. This reduces waste and ensures each print is made to the highest standard.
Shipping & Delivery
Where do you ship?
We currently ship throughout the United Kingdom, the United States and selected European countries including Austria, Denmark, France, Germany, Ireland, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain and Sweden.
How long will my order take?
Each Seafoam Atelier print is produced to order.
Please allow:
- Up to 10 working days for production
- Additional transit time depending on destination
Most orders arrive within:
- UK: 10-15 working days
- Europe: 14- 21 working days
- USA: 14- 25 working days
Delivery times are estimates and may vary during busy periods.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive tracking details by email where available.
Do you offer free shipping?
Free UK shipping is offered on orders over £65. The discount is automatically applied at checkout.
UK
- Royal Mail 2nd class - greeting cards
- Royal Mail Tracked 48- fine art prints & 727 Sailbags
Shipping costs and delivery times will be calculated at checkout.
Duties, Taxes & Customs
Will I have to pay customs charges or import duties?
Duties and taxes are calculated and collected at checkout where applicable.
This means that, in most cases, you should not be required to pay additional import fees when your order arrives.
Please note that customs authorities may occasionally request additional information before releasing a shipment, which could result in delays outside our control.
If you are unsure about import requirements for your country, please contact us before placing your order.
Can international orders be delayed by customs?
International shipments may occasionally be delayed while passing through customs. While we do everything possible to ensure your order is correctly prepared and documented, customs processing times are determined by local authorities and are outside our control.
Returns & Refunds
Can I return my order?
As all Seafoam Atelier prints are produced to order specifically for you, we do not accept returns for:
- Change of mind
- Incorrect size selection
- Personal preference
We encourage customers to review product descriptions and dimensions carefully before placing an order.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photographs of the packaging
- Photographs of the damaged item
We will work with you to arrange a replacement or refund where appropriate.
What if my order is lost in transit?
If your order appears to be lost, please contact us and we will investigate with the shipping carrier. If an item is confirmed lost, we will arrange a replacement or refund.
What if I receive the wrong item?
If we have made an error with your order, please contact us within 7 days of delivery and we will arrange a replacement at no additional cost.
Contact us
How can I contact Seafoam Atelier
For any enquiries, please email hello@seafoamatelier.com. We will be happy to assist with any questions you may have.
